{
  "page": {
    "id": "bhk5nysrlnr0",
    "name": "SimpleTexting",
    "url": "https://status.simpletexting.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Login","created_at":"2019-11-21T06:39:44.846-05:00","updated_at":"2026-09-09T16:16:26.896-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"sjc98qjtnv91","group_id":null,"page_id":"bhk5nysrlnr0"},{"status":"operational","name":"API","created_at":"2019-11-21T06:39:44.830-05:00","updated_at":"2021-04-28T09:30:37.135-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"hr9w6m13fys3","group_id":null,"page_id":"bhk5nysrlnr0"},{"status":"operational","name":"SMS","created_at":"2019-11-25T14:35:03.188-05:00","updated_at":"2019-12-03T03:44:43.801-05:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"v0725wf8t7mj","group_id":null,"page_id":"bhk5nysrlnr0","components":["6knlc83f4rm0","rrrw1nkwqp1b"]},{"status":"operational","name":"MMS","created_at":"2019-11-26T04:01:50.401-05:00","updated_at":"2019-12-03T03:44:43.812-05:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"jz6vn0zyyxth","group_id":null,"page_id":"bhk5nysrlnr0","components":["z0rsw6v1tv1h","ys958whs5xh4"]}],
  "incidents": [{"name":"Account Verification - AT\u0026T SMS","status":"resolved","created_at":"2026-09-09T10:42:37.471-04:00","updated_at":"2026-09-09T16:16:26.951-04:00","monitoring_at":"2026-09-09T15:52:39.854-04:00","resolved_at":"2026-09-09T16:16:26.931-04:00","impact":"minor","shortlink":"https://stspg.io/r7sm7kbrsv25","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-09T10:42:37.465-04:00","reminder_intervals":null,"id":"x5y8pjpnc7hh","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"We are happy to report that 2FA codes are being delivered as expected and this issue has been fully resolved. If you have any other questions or issues, please reach out to our support team!","created_at":"2026-09-09T16:16:26.931-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T16:16:26.931-04:00","display_at":"2026-09-09T16:16:26.931-04:00","deliver_notifications":true,"tweet_id":null,"id":"ydzr4lfm4xbc","incident_id":"x5y8pjpnc7hh","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The team has pushed out a fix and we are monitoring for stability. If you are still having issues receiving 2FA codes, please reach out to support!","created_at":"2026-09-09T15:52:39.854-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T15:52:39.854-04:00","display_at":"2026-09-09T15:52:39.854-04:00","deliver_notifications":true,"tweet_id":null,"id":"hyljcgzr4pbd","incident_id":"x5y8pjpnc7hh","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified with our carrier partners, and our team is actively working on a resolution.\n\nIf you need access to your account but are still unable to receive 2FA messages, please contact support@simpletexting.com","created_at":"2026-09-09T14:32:13.418-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T14:32:13.418-04:00","display_at":"2026-09-09T14:32:13.418-04:00","deliver_notifications":true,"tweet_id":null,"id":"8txxskmb2wx9","incident_id":"x5y8pjpnc7hh","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Our team is continuing to work with carrier partners to resolve this issue, and we will post updates as we receive them. Email authentication is working as expected at this time.","created_at":"2026-09-09T12:16:05.750-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T12:16:05.750-04:00","display_at":"2026-09-09T12:16:05.750-04:00","deliver_notifications":true,"tweet_id":null,"id":"gzzw5b6bvdzl","incident_id":"x5y8pjpnc7hh","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-09T10:42:48.379-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T10:42:48.379-04:00","display_at":"2026-09-09T10:42:48.379-04:00","deliver_notifications":true,"tweet_id":null,"id":"f1w4xypps7bm","incident_id":"x5y8pjpnc7hh","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating reports of customers not receiving text messages to their AT\u0026T devices as part of Two-Factor Authentication when attempting to log into SimpleTexting. \n\nAt this time, verification via email is working as expected and we do not believe other carriers to be impacted. \n\nWe will provide updates as soon as more information is available. We thank you for your patience during this time.","created_at":"2026-09-09T10:42:37.540-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-09T10:42:37.540-04:00","display_at":"2026-09-09T10:42:37.540-04:00","deliver_notifications":true,"tweet_id":null,"id":"13zgrbl2gpmz","incident_id":"x5y8pjpnc7hh","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Login","created_at":"2019-11-21T06:39:44.846-05:00","updated_at":"2026-09-09T16:16:26.896-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"sjc98qjtnv91","page_id":"bhk5nysrlnr0","group_id":null}]},{"name":"Live Chat Support - Unable to Initiate a Chat and Slowness","status":"resolved","created_at":"2026-08-03T10:31:07.043-04:00","updated_at":"2026-08-03T13:29:07.503-04:00","monitoring_at":"2026-08-03T12:30:57.175-04:00","resolved_at":"2026-08-03T13:29:07.485-04:00","impact":"none","shortlink":"https://stspg.io/4jc73v0414lc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-03T10:31:07.037-04:00","reminder_intervals":null,"id":"0cywmdhzr22c","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues.\n\nThanks for your patience and understanding this afternoon!","created_at":"2026-08-03T13:29:07.485-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-03T13:29:07.485-04:00","display_at":"2026-08-03T13:29:07.485-04:00","deliver_notifications":false,"tweet_id":null,"id":"kb9f2j5y6qct","incident_id":"0cywmdhzr22c","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience and thank you for your patience.","created_at":"2026-08-03T12:30:57.175-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-03T12:30:57.175-04:00","display_at":"2026-08-03T12:30:57.175-04:00","deliver_notifications":false,"tweet_id":null,"id":"tpt7lf7tzrwz","incident_id":"0cywmdhzr22c","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.","created_at":"2026-08-03T10:31:07.079-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-03T10:31:07.079-04:00","display_at":"2026-08-03T10:31:07.079-04:00","deliver_notifications":false,"tweet_id":null,"id":"0b9h27b24tnm","incident_id":"0cywmdhzr22c","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Issues creating new accounts","status":"resolved","created_at":"2026-06-24T10:20:29.858-04:00","updated_at":"2026-06-25T15:25:40.323-04:00","monitoring_at":"2026-06-24T12:52:29.737-04:00","resolved_at":"2026-06-25T15:25:40.307-04:00","impact":"major","shortlink":"https://stspg.io/7clwx7jqtvhy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-24T10:20:29.851-04:00","reminder_intervals":null,"id":"nnvhz0g7vc3l","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"We are happy to report our engineering team has resolved all issues affecting free-trial accounts. \n\nSome users who registered yesterday (6/24/26), may need the help of our support team to create a new trial account to continue trying out SimpleTexting. If your account is affected, you'll receive an email this afternoon. We apologize for the inconvenience this caused.","created_at":"2026-06-25T15:25:40.307-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-25T15:25:40.307-04:00","display_at":"2026-06-25T15:25:40.307-04:00","deliver_notifications":false,"tweet_id":null,"id":"zdwf8pwhz420","incident_id":"nnvhz0g7vc3l","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"Issues preventing registration of new SimpleTexting free-trial accounts have been resolved. \n\nWe are still investing an issue affecting inbound and outbound messaging on existing free-trial accounts. We will provide an update as progress is made on resolving this issue. \n\nThank you for your patience!","created_at":"2026-06-24T12:52:29.737-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T12:52:29.737-04:00","display_at":"2026-06-24T12:52:29.737-04:00","deliver_notifications":false,"tweet_id":null,"id":"xjxnnq4n4p3p","incident_id":"nnvhz0g7vc3l","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue impacting account creation and issues to existing free-trial accounts has been identified. A fix is currently being implemented by our engineering team.","created_at":"2026-06-24T11:23:37.392-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T11:23:37.392-04:00","display_at":"2026-06-24T11:23:37.392-04:00","deliver_notifications":false,"tweet_id":null,"id":"t2xwp7xgfpfc","incident_id":"nnvhz0g7vc3l","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Users have reported issues with creating new SimpleTexting accounts and accessing their previously created free-trials. We are currently looking into the cause and scope of this issue. We hope to have the system fully operational as soon as possible.","created_at":"2026-06-24T10:20:29.936-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T10:20:29.936-04:00","display_at":"2026-06-24T10:20:29.936-04:00","deliver_notifications":false,"tweet_id":null,"id":"kjlkft01x32g","incident_id":"nnvhz0g7vc3l","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Login","created_at":"2019-11-21T06:39:44.846-05:00","updated_at":"2026-09-09T16:16:26.896-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"sjc98qjtnv91","page_id":"bhk5nysrlnr0","group_id":null}]},{"name":"Link Shortener Issues","status":"resolved","created_at":"2026-05-18T10:08:36.371-04:00","updated_at":"2026-05-18T11:18:16.897-04:00","monitoring_at":"2026-05-18T10:51:22.764-04:00","resolved_at":"2026-05-18T11:18:16.879-04:00","impact":"major","shortlink":"https://stspg.io/b8nyczg5slwm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-18T10:08:36.352-04:00","reminder_intervals":null,"id":"f8rd8wq1sm1m","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account.","created_at":"2026-05-18T11:18:16.879-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-18T11:18:16.879-04:00","display_at":"2026-05-18T11:18:16.879-04:00","deliver_notifications":true,"tweet_id":null,"id":"4qfcq2rq5lls","incident_id":"f8rd8wq1sm1m","custom_tweet":null,"affected_components":[{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"operational","new_status":"operational"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.","created_at":"2026-05-18T10:51:22.764-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-18T10:51:22.764-04:00","display_at":"2026-05-18T10:51:22.764-04:00","deliver_notifications":true,"tweet_id":null,"id":"6ws6dbgndvd0","incident_id":"f8rd8wq1sm1m","custom_tweet":null,"affected_components":[{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"partial_outage","new_status":"operational"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.","created_at":"2026-05-18T10:11:16.768-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-18T10:11:28.395-04:00","display_at":"2026-05-18T10:11:16.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"c0qqcbvqm799","incident_id":"f8rd8wq1sm1m","custom_tweet":null,"affected_components":[{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"partial_outage","new_status":"partial_outage"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.","created_at":"2026-05-18T10:08:36.540-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-18T10:08:36.540-04:00","display_at":"2026-05-18T10:08:36.540-04:00","deliver_notifications":true,"tweet_id":null,"id":"sqx66byrmdhw","incident_id":"f8rd8wq1sm1m","custom_tweet":null,"affected_components":[{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"operational","new_status":"partial_outage"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Outgoing","created_at":"2019-11-25T14:35:38.430-05:00","updated_at":"2026-05-18T10:51:22.695-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"rrrw1nkwqp1b","page_id":"bhk5nysrlnr0","group_id":"v0725wf8t7mj"},{"status":"operational","name":"Outgoing","created_at":"2019-11-26T04:02:21.778-05:00","updated_at":"2026-05-18T10:51:22.730-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"ys958whs5xh4","page_id":"bhk5nysrlnr0","group_id":"jz6vn0zyyxth"}]},{"name":"Account Access Issues","status":"resolved","created_at":"2026-04-25T10:14:55.702-04:00","updated_at":"2026-04-25T13:22:40.451-04:00","monitoring_at":"2026-04-25T12:42:23.935-04:00","resolved_at":"2026-04-25T13:22:40.433-04:00","impact":"critical","shortlink":"https://stspg.io/0twkygvxhdtz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-25T10:14:55.696-04:00","reminder_intervals":null,"id":"4n0973rvylfq","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"We are happy to report this incident has been resolved. You should now be able to access your account as expected.","created_at":"2026-04-25T13:22:40.433-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-25T13:22:40.433-04:00","display_at":"2026-04-25T13:22:40.433-04:00","deliver_notifications":true,"tweet_id":null,"id":"lrywbfw36f7l","incident_id":"4n0973rvylfq","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.","created_at":"2026-04-25T12:48:22.818-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-25T12:49:18.470-04:00","display_at":"2026-04-25T12:48:22.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"nldd2h55y2dg","incident_id":"4n0973rvylfq","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.","created_at":"2026-04-25T12:42:23.935-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-25T12:42:23.935-04:00","display_at":"2026-04-25T12:42:23.935-04:00","deliver_notifications":true,"tweet_id":null,"id":"9np98281fnks","incident_id":"4n0973rvylfq","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.","created_at":"2026-04-25T12:07:04.794-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-25T12:07:04.794-04:00","display_at":"2026-04-25T12:07:04.794-04:00","deliver_notifications":true,"tweet_id":null,"id":"wfscg6c8fclb","incident_id":"4n0973rvylfq","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.","created_at":"2026-04-25T10:14:55.785-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-25T10:14:55.785-04:00","display_at":"2026-04-25T10:14:55.785-04:00","deliver_notifications":true,"tweet_id":null,"id":"x2fmhk2tpt3n","incident_id":"4n0973rvylfq","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Login","created_at":"2019-11-21T06:39:44.846-05:00","updated_at":"2026-09-09T16:16:26.896-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"sjc98qjtnv91","page_id":"bhk5nysrlnr0","group_id":null}]},{"name":"Outbound SMS \u0026 MMS - Message Review Delays","status":"resolved","created_at":"2026-01-22T13:24:41.839-05:00","updated_at":"2026-01-22T16:43:06.642-05:00","monitoring_at":null,"resolved_at":"2026-01-22T16:43:06.624-05:00","impact":"minor","shortlink":"https://stspg.io/h9fgbh02tkyt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-22T13:24:41.830-05:00","reminder_intervals":null,"id":"y0vrc4hjw127","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!","created_at":"2026-01-22T16:43:06.624-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-22T16:43:06.624-05:00","display_at":"2026-01-22T16:43:06.624-05:00","deliver_notifications":false,"tweet_id":null,"id":"h7323rp0llqq","incident_id":"y0vrc4hjw127","custom_tweet":null,"affected_components":[{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"degraded_performance","new_status":"operational"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.","created_at":"2026-01-22T15:19:04.291-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-22T15:19:04.291-05:00","display_at":"2026-01-22T15:19:04.291-05:00","deliver_notifications":false,"tweet_id":null,"id":"k0khxyxhkcj5","incident_id":"y0vrc4hjw127","custom_tweet":null,"affected_components":[{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.","created_at":"2026-01-22T13:24:41.925-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-22T13:24:41.925-05:00","display_at":"2026-01-22T13:24:41.925-05:00","deliver_notifications":false,"tweet_id":null,"id":"lnbj4gjfg572","incident_id":"y0vrc4hjw127","custom_tweet":null,"affected_components":[{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"operational","new_status":"degraded_performance"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Outgoing","created_at":"2019-11-25T14:35:38.430-05:00","updated_at":"2026-05-18T10:51:22.695-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"rrrw1nkwqp1b","page_id":"bhk5nysrlnr0","group_id":"v0725wf8t7mj"},{"status":"operational","name":"Outgoing","created_at":"2019-11-26T04:02:21.778-05:00","updated_at":"2026-05-18T10:51:22.730-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"ys958whs5xh4","page_id":"bhk5nysrlnr0","group_id":"jz6vn0zyyxth"}]},{"name":"Live Chat Support - Unable to Initiate a Chat and Slowness","status":"resolved","created_at":"2026-01-09T15:03:56.863-05:00","updated_at":"2026-01-09T17:11:56.613-05:00","monitoring_at":"2026-01-09T16:00:04.081-05:00","resolved_at":"2026-01-09T17:11:56.596-05:00","impact":"none","shortlink":"https://stspg.io/md4qssy06dcv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-09T15:03:56.856-05:00","reminder_intervals":null,"id":"lttrtbkmy3wb","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues.\n\nThanks for your patience and understanding this afternoon!","created_at":"2026-01-09T17:11:56.596-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-09T17:11:56.596-05:00","display_at":"2026-01-09T17:11:56.596-05:00","deliver_notifications":false,"tweet_id":null,"id":"7hd4dxczpw0z","incident_id":"lttrtbkmy3wb","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience!","created_at":"2026-01-09T16:00:04.081-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-09T16:00:04.081-05:00","display_at":"2026-01-09T16:00:04.081-05:00","deliver_notifications":false,"tweet_id":null,"id":"mys9trd99ntv","incident_id":"lttrtbkmy3wb","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.","created_at":"2026-01-09T15:03:56.905-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-09T15:03:56.905-05:00","display_at":"2026-01-09T15:03:56.905-05:00","deliver_notifications":false,"tweet_id":null,"id":"m9dcll248r4s","incident_id":"lttrtbkmy3wb","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Account Access Issues","status":"resolved","created_at":"2025-11-11T19:49:31.662-05:00","updated_at":"2025-11-11T21:34:11.426-05:00","monitoring_at":"2025-11-11T20:54:32.293-05:00","resolved_at":"2025-11-11T21:34:11.407-05:00","impact":"critical","shortlink":"https://stspg.io/pbrd78zglgjx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-11T19:49:31.657-05:00","reminder_intervals":null,"id":"dbp51lr00vkb","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"We are happy to report this incident has been resolved. You should now be able to access your account as expected.","created_at":"2025-11-11T21:34:11.407-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-11T21:34:11.407-05:00","display_at":"2025-11-11T21:34:11.407-05:00","deliver_notifications":false,"tweet_id":null,"id":"ndlg7y6h5670","incident_id":"dbp51lr00vkb","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We're continuing to monitor stability on the platform. We've confirmed that outbound messages sent between 7PM EST - 8PM EST were held by the system, and will need to be resent from your account. Additionally, inbound messages sent to your account during this time would not have been received by the system.  We apologize for any inconvenience this may have caused.","created_at":"2025-11-11T20:54:32.293-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-11T20:54:32.293-05:00","display_at":"2025-11-11T20:54:32.293-05:00","deliver_notifications":false,"tweet_id":null,"id":"bdmkmn98bsjq","incident_id":"dbp51lr00vkb","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.","created_at":"2025-11-11T20:21:03.770-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-11T20:21:03.770-05:00","display_at":"2025-11-11T20:21:03.770-05:00","deliver_notifications":false,"tweet_id":null,"id":"jx5n2mn5sp2j","incident_id":"dbp51lr00vkb","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.","created_at":"2025-11-11T19:49:31.759-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-11T19:49:31.759-05:00","display_at":"2025-11-11T19:49:31.759-05:00","deliver_notifications":true,"tweet_id":null,"id":"38d4y5g2079f","incident_id":"dbp51lr00vkb","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Login","created_at":"2019-11-21T06:39:44.846-05:00","updated_at":"2026-09-09T16:16:26.896-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"sjc98qjtnv91","page_id":"bhk5nysrlnr0","group_id":null}]},{"name":"Delivery Issues - 10DLC Numbers \u0026 Receiving Two-Factor Authentication Codes","status":"resolved","created_at":"2025-09-23T11:38:19.809-04:00","updated_at":"2025-09-23T12:59:32.715-04:00","monitoring_at":"2025-09-23T12:13:45.166-04:00","resolved_at":"2025-09-23T12:59:32.699-04:00","impact":"major","shortlink":"https://stspg.io/8wg08knztd3c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-09-23T11:38:19.793-04:00","reminder_intervals":null,"id":"3qf8g3g825p5","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.","created_at":"2025-09-23T12:59:32.699-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T12:59:32.699-04:00","display_at":"2025-09-23T12:59:32.699-04:00","deliver_notifications":false,"tweet_id":null,"id":"hbv3bvhwc0jy","incident_id":"3qf8g3g825p5","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"degraded_performance","new_status":"operational"},{"code":"6knlc83f4rm0","name":"SMS - Incoming","old_status":"degraded_performance","new_status":"operational"},{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"degraded_performance","new_status":"operational"},{"code":"z0rsw6v1tv1h","name":"MMS - Incoming","old_status":"degraded_performance","new_status":"operational"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results.\n\nThanks for your patience as we work to confirm this is resolved.","created_at":"2025-09-23T12:13:45.166-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T12:13:45.166-04:00","display_at":"2025-09-23T12:13:45.166-04:00","deliver_notifications":false,"tweet_id":null,"id":"zvrs0kkhgjyj","incident_id":"3qf8g3g825p5","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"6knlc83f4rm0","name":"SMS - Incoming","old_status":"major_outage","new_status":"degraded_performance"},{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"major_outage","new_status":"degraded_performance"},{"code":"z0rsw6v1tv1h","name":"MMS - Incoming","old_status":"major_outage","new_status":"degraded_performance"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts.\n\nCurrently, both inbound and outbound messages on Toll-free numbers remain operational. \n\nWe are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.","created_at":"2025-09-23T11:38:20.010-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T11:38:20.010-04:00","display_at":"2025-09-23T11:38:20.010-04:00","deliver_notifications":false,"tweet_id":null,"id":"cjqrx4x61gnv","incident_id":"3qf8g3g825p5","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"operational","new_status":"partial_outage"},{"code":"6knlc83f4rm0","name":"SMS - Incoming","old_status":"operational","new_status":"major_outage"},{"code":"rrrw1nkwqp1b","name":"SMS - Outgoing","old_status":"operational","new_status":"major_outage"},{"code":"z0rsw6v1tv1h","name":"MMS - Incoming","old_status":"operational","new_status":"major_outage"},{"code":"ys958whs5xh4","name":"MMS - Outgoing","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Login","created_at":"2019-11-21T06:39:44.846-05:00","updated_at":"2026-09-09T16:16:26.896-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"sjc98qjtnv91","page_id":"bhk5nysrlnr0","group_id":null},{"status":"operational","name":"Incoming","created_at":"2019-11-21T07:28:41.094-05:00","updated_at":"2025-09-23T12:59:32.618-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"6knlc83f4rm0","page_id":"bhk5nysrlnr0","group_id":"v0725wf8t7mj"},{"status":"operational","name":"Incoming","created_at":"2019-11-25T14:24:44.971-05:00","updated_at":"2025-09-23T12:59:32.635-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"z0rsw6v1tv1h","page_id":"bhk5nysrlnr0","group_id":"jz6vn0zyyxth"},{"status":"operational","name":"Outgoing","created_at":"2019-11-25T14:35:38.430-05:00","updated_at":"2026-05-18T10:51:22.695-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"rrrw1nkwqp1b","page_id":"bhk5nysrlnr0","group_id":"v0725wf8t7mj"},{"status":"operational","name":"Outgoing","created_at":"2019-11-26T04:02:21.778-05:00","updated_at":"2026-05-18T10:51:22.730-04:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"ys958whs5xh4","page_id":"bhk5nysrlnr0","group_id":"jz6vn0zyyxth"}]},{"name":"Login Errors","status":"resolved","created_at":"2025-04-28T12:04:37.698-04:00","updated_at":"2025-04-28T13:38:38.794-04:00","monitoring_at":"2025-04-28T12:36:21.671-04:00","resolved_at":"2025-04-28T13:38:38.780-04:00","impact":"major","shortlink":"https://stspg.io/2bjnhvspb1lb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-28T12:04:37.693-04:00","reminder_intervals":null,"id":"3v9h16hp1n1x","page_id":"bhk5nysrlnr0","incident_updates":[{"status":"resolved","body":"This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.","created_at":"2025-04-28T13:38:38.780-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-28T13:38:38.780-04:00","display_at":"2025-04-28T13:38:38.780-04:00","deliver_notifications":false,"tweet_id":null,"id":"tjns1x1gdfg0","incident_id":"3v9h16hp1n1x","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the status. Thank you again for your patience!","created_at":"2025-04-28T12:36:21.671-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-28T12:36:21.671-04:00","display_at":"2025-04-28T12:36:21.671-04:00","deliver_notifications":false,"tweet_id":null,"id":"fxdvvdj4rngp","incident_id":"3v9h16hp1n1x","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.","created_at":"2025-04-28T12:04:37.791-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-28T12:04:37.791-04:00","display_at":"2025-04-28T12:04:37.791-04:00","deliver_notifications":false,"tweet_id":null,"id":"hsrjdvs5y5pj","incident_id":"3v9h16hp1n1x","custom_tweet":null,"affected_components":[{"code":"sjc98qjtnv91","name":"Login","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Login","created_at":"2019-11-21T06:39:44.846-05:00","updated_at":"2026-09-09T16:16:26.896-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"sjc98qjtnv91","page_id":"bhk5nysrlnr0","group_id":null}]}]
}