This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!
Posted Jan 22, 2026 - 16:43 EST
Identified
The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.
Posted Jan 22, 2026 - 15:19 EST
Investigating
Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.
Posted Jan 22, 2026 - 13:24 EST
This incident affected: SMS (Outgoing) and MMS (Outgoing).