Account access issues

Incident Report for SimpleTexting

Resolved

We are happy to report that the incident has been resolved. We would also like to note that no traffic was lost during the brief outage, all inbound and outbound messages were delivered as normal.

Posted Oct 20, 2020 - 12:52 EDT

Update

We are continuing to monitor for any further issues.

Posted Oct 20, 2020 - 10:52 EDT

Monitoring

We have identified the problem and a solution has been rolled out. We will continue to monitor the issue. Once again, thank you for your patience.

Posted Oct 20, 2020 - 10:51 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 20, 2020 - 10:47 EDT

Investigating

Many of our users have reported issues accessing their accounts. We are looking into the cause of this issue and hope to have the system fully operational as soon as possible. Thank you for your patience.

Posted Oct 20, 2020 - 10:39 EDT

This incident affected: Login.